Privacy Policy

At Opslucent, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit the Opslucent website, join our waitlist or contact us.

It also explains your rights in relation to your personal information.

For the purposes of this Privacy Policy, Opslucent is responsible for the personal information collected through this website.

Website: opslucent.com  ·  Email: help@opslucent.com

1. Information We Collect

We aim to collect only the personal information that we reasonably need.

Information you provide to us

When you join the Opslucent waitlist, we collect:

• your name; and
• your email address.

If you contact us directly, we may also collect information you choose to provide in your communication, including your name, email address and the content of your message.

Information collected automatically

When you visit our website, certain technical information may be collected automatically through our website infrastructure and, where applicable, cookies or similar technologies.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• date and time of access;
• referring website or source;
• approximate location derived from IP address; and
• website performance and diagnostic information.

The exact information collected will depend on the technologies and service providers used on our website.

2. How We Use Your Information

We may use your personal information to:

• register and manage your place on the Opslucent waitlist;
• send you updates about Opslucent where you have agreed to receive them;
• contact you about product development, early access and pilot opportunities;
• respond to questions or enquiries;
• operate and maintain our website;
• protect the security and integrity of our website;
• understand and improve website performance where permitted;
• prevent misuse, fraud or security threats; and
• comply with applicable legal or regulatory obligations.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

3. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information. The appropriate basis depends on why we are using your information. The ICO requires privacy notices to explain the purposes of processing and the applicable lawful basis.

We may rely on the following:

Consent

We may rely on your consent where you choose to receive email communications from Opslucent. Where we rely on consent, you may withdraw it at any time.

Legitimate interests

We may process limited personal information where necessary for our legitimate interests, including:

• operating and securing the Opslucent website;
• responding to enquiries;
• preventing misuse or security threats; and
• understanding and improving our website where appropriate.

Where we rely on legitimate interests, we consider whether those interests are outweighed by your rights and interests.

Legal obligations

We may process personal information where necessary to comply with a legal or regulatory obligation that applies to us.

4. The Opslucent Waitlist

When you join the Opslucent waitlist, we use the information you provide to record your interest in Opslucent.

Depending on the choices you make when registering, we may contact you about:

• Opslucent product development;
• early access;
• product demonstrations;
• pilot opportunities; and
• other relevant Opslucent announcements.

Where consent is required for electronic marketing, we will seek that consent. ICO guidance addresses specific requirements for direct marketing by electronic mail under PECR.

You can withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe link included in an email or by contacting us.

Withdrawing consent will not affect the lawfulness of processing that occurred before consent was withdrawn.

5. Providing Your Information

Providing your personal information to join the Opslucent waitlist is voluntary.

You are not under a statutory or contractual obligation to join the waitlist.

If you do not provide the required name and email address, we will not be able to register you for the waitlist or provide the associated communications.

6. How We Share Your Information

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate the website and waitlist.

These may include providers of:

• website hosting;
• cloud infrastructure;
• database services;
• email delivery and communications;
• website analytics;
• website security;
• technical support; and
• other infrastructure necessary to operate the website.

Where these organisations process personal information on our behalf, we take appropriate steps to ensure that the information is handled in accordance with applicable data protection requirements.

We may also disclose personal information where:

• required by law;
• required by a court, regulator or other competent authority;
• reasonably necessary to protect our legal rights;
• necessary to investigate suspected fraud, misuse or security incidents; or
• necessary in connection with a future restructuring, acquisition, financing or transfer of the Opslucent business, subject to appropriate safeguards.

The ICO requires privacy information to identify recipients or categories of recipients where applicable.

7. International Data Transfers

Some technology providers used to operate the Opslucent website may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law.

Where required, this may include relying on an applicable adequacy regulation or implementing appropriate contractual or other safeguards.

You may contact us if you would like further information about safeguards applicable to your personal information.

8. How Long We Keep Your Information

We do not intend to keep personal information for longer than reasonably necessary.

Waitlist information will generally be retained for as long as:

• you remain subscribed to the waitlist or relevant communications;
• Opslucent continues to operate the waitlist or associated early access programme; or
• retention remains reasonably necessary for the purpose for which the information was collected.

If you unsubscribe, we may retain limited information where necessary to record and respect your opt out preference, meet legal obligations, resolve disputes or protect our legal rights.

Technical and security information may be retained for different periods depending on its purpose and the systems involved.

We periodically review the information we hold and delete or anonymise information when it is no longer reasonably required.

UK privacy information must state the applicable retention period or, where a fixed period is not available, the criteria used to determine it.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Some technologies may be strictly necessary for the website to function properly, maintain security or remember essential settings.

Other technologies may be used, where applicable, to understand website usage and performance.

Where applicable law requires consent before using a particular cookie or similar technology, we will request that consent before activating it.

If we introduce analytics, advertising or other non essential technologies, we may provide additional information through a cookie notice or consent management tool.

You can also control certain cookies through your browser settings.

10. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• unauthorised disclosure; and
• destruction.

Measures may include access controls, secure infrastructure, encryption and appropriate security procedures.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Access request a copy of personal information we hold about you.
• Rectification ask us to correct inaccurate or incomplete personal information.
• Erasure ask us to delete your personal information in certain circumstances.
• Restriction ask us to restrict how we process your information in certain circumstances.
• Object object to certain processing based on legitimate interests.
• Data portability receive certain personal information in a structured, commonly used and machine readable format where this right applies.
• Withdraw consent withdraw your consent at any time where our processing is based on consent.

Not every right applies in every circumstance, and applicable law may allow or require us to retain or continue processing certain information.

The ICO identifies these rights as part of the information organisations should communicate to individuals.

To exercise a data protection right, contact help@opslucent.com.

We may need to verify your identity before responding to certain requests.

12. Your Right to Object

You have the right to object to the use of your personal information for direct marketing at any time.

If you object to direct marketing, we will stop using your personal information for that purpose.

You can do this by:

• selecting the unsubscribe link in a marketing email; or
• contacting us at help@opslucent.com.

Where processing is based on legitimate interests, you may also have a right to object in certain circumstances.

The ICO specifically says the right to object should be brought to people's attention clearly and separately.

13. Automated Decision Making

The current Opslucent website and waitlist are not intended to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.

If this changes, we will update this Privacy Policy and provide any additional information required by applicable law.

14. Children's Privacy

Opslucent is intended for business and professional audiences.

Our website and waitlist are not directed at children, and we do not knowingly seek to collect personal information from children through the waitlist.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

15. Third Party Websites

The Opslucent website may contain links to websites, platforms or services operated by third parties.

When you follow a third party link, that organisation may collect and process your information under its own privacy practices.

Opslucent does not control third party websites, and this Privacy Policy does not apply to their processing activities.

We recommend reviewing the relevant privacy information before providing personal information to a third party.

16. Email Communications

If you have agreed to receive Opslucent email communications, those communications may include information relating to:

• product development;
• early access;
• pilot programmes;
• demonstrations; and
• relevant Opslucent announcements.

Where appropriate, our emails will provide a way to unsubscribe.

You may withdraw your consent to these communications at any time.

17. Changes to This Privacy Policy

We may update this Privacy Policy as Opslucent develops, our website changes, new technologies or service providers are introduced, or legal and regulatory requirements change.

When we make changes, we will update the “Last updated” date at the top of this page.

Where a change materially affects how we use personal information, we will take appropriate steps to bring the change to the attention of affected individuals where required.

The ICO recommends regularly reviewing privacy information and communicating new uses of personal data before beginning the new processing.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how your information is handled, contact:

Opslucent
Website: opslucent.com
Email: help@opslucent.com